Warranty and Return

Products supplied under the NovaSpring brand are manufactured in accordance with the agreed technical specifications and quality standards. Warranty obligations are provided by the manufacturing entity issuing the commercial invoice. NovaSpring assists customers in communication and claim coordination.

Warranty Coverage

• Products comply with specifications stated in the order and drawings
• No manufacturing defects related to materials or production processes
• All items pass internal quality control before shipment

Quality Assurance

High-quality spring steel and proven manufacturing technologies are used. Each production batch undergoes quality inspections to ensure consistency and reliability.

Warranty Conditions

• Products must be installed and used according to standard industry practices
• Load limits and application requirements must be respected
• No unauthorized modification or repair is allowed

Warranty Exclusions

• Normal wear and tear
• Overloading, improper installation, or misuse
• Accidents, corrosion, or external mechanical damage

Claims Procedure

To submit a warranty claim, please provide:

• Order number or contract reference
• Description of the issue
• Photos or technical evidence

All claims are reviewed individually. If a manufacturing defect is confirmed, an appropriate solution will be offered in accordance with the contract terms.